Refunds & Exchanges
At Luxe by Rosycheeks, we want you to love your purchase. Please read our refund and exchange policy carefully before placing your order.
Our Policy
Due to the hygienic nature of hair products, opened, worn, installed, altered, washed, coloured, cut, or otherwise used hair cannot be returned or exchanged.
Eligible Returns
To be eligible for a return or exchange, an item must be unused, unopened, in its original condition, and in its original packaging, including any seals or tags.
Incorrect, Damaged or Defective Items
If you believe you received an incorrect, damaged, or defective item, please contact us at shopluxebyrosycheeks@gmail.com with your order number and clear photos of the item and packaging so we can review the issue.
Refunds
Approved refunds will be returned to the original payment method. Original shipping charges are generally not refundable unless the return resulted from an error on our part.
Return Shipping
Customers may be responsible for return shipping costs where applicable.
Contact Us
Please contact us before sending any item back. Returns sent without prior approval may not be accepted. For any questions about our refund and exchange policy, email us at shopluxebyrosycheeks@gmail.com.
