Terms and Conditions
Welcome to our website. These Terms and Conditions govern your use of our website and any purchases made through our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions and our other policies, including our Shipping Policy and Refunds & Exchanges Policy. If you do not agree with these terms, please do not use our website.
About Us
This website is operated as a business based in Canada. In these Terms and Conditions, "we," "us," and "our" refer to our business.
Products and Product Information
We offer a range of hair products including Boho bulk hair, Synthetic braiding extensions, Human hair bundles, and Wigs. We make every effort to display our products, colours, textures, lengths and descriptions as accurately as possible. However, due to lighting, screen settings, manufacturing variations and the natural characteristics of hair products, actual colours and appearance may differ slightly from what you see on your screen.
Orders and Acceptance
All orders are subject to availability and acceptance. Placing an order does not guarantee that the item will be in stock. We reserve the right to cancel or decline any order for reasons including, but not limited to, product unavailability, pricing errors, suspected fraud, or other issues. If we cancel a paid order, you will receive a full refund using the original payment method.
Pricing and Payments
All prices are listed in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice. Applicable taxes, shipping fees and any other charges will be calculated and displayed at checkout. We accept major payment methods available on our website. By providing payment information, you confirm that you are authorized to use the selected payment method.
Order Changes and Cancellation
If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes or cancellations once an order has been processed or shipped.
Shipping and Delivery
We currently ship within Canada and to the United States. Processing and delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers, customs, or other factors outside of our control. Please review our Shipping Policy for full details.
U.S. Orders and Import Charges
Customers in the United States may be subject to customs processing, duties, taxes, or other import related charges. These fees are the responsibility of the customer and are not included in our product or shipping prices.
